Job Opportunity: ESG Manager – Apply by 24/05/24

Site Name and Location: Merry Hill, Brierley Hill
Contract: Full Time, Permanent
Working Hours: 40 per week
Salary: £35-£45K
Closing Date: 19/04/24

Purpose of the Role

The purpose of the ESG Manager is to lead and manage all aspects of environmental, social and governance for the site.

To lead site development and delivery of corporate sustainability initiatives, and strategies befitting of a World class destination. You are responsible for the continuous delivery and maintenance of ESG accreditations for site.

You will be a proven leader and communicator who achieves results through teamwork and strong relationship building with stakeholders and industry contacts. You will be driven by an uncompromising eye for detail to achieve consistent results attainment. Leading site responsibility compliance by implementing guidelines, policies and procedures to align with best practice and successful frameworks.

You will be motivated to achieve defined goals, enabling the site to successfully execute its ESG Strategy. You will ensure alignment with the business’s wider strategies and goals is maintained. Working with colleagues to drive improved efficiencies, you will need to focus on business priorities, achieve targets, measure key performance indicators (KPIs) and produce accurate information.

You will be a strategic thinker, an excellent communicator, a clear decision maker, and adept in the development of ideas and Innovation. You will have the ability to adapt to a fast-paced changing environment and proactively champion the organisations values.

You will be capable of challenging convention and the allocation of resources, bringing creative and bold thinking to the business.

The ESG Manager is a key member of the Merry Hill management team. Providing support to the Centre Manager to ensure compliance, ownership and management of the implementation of targeted ESG initiatives set out in the sustainability strategy. A close working relationship with the Operations Manager, Technical Services Manager, Soft Services Manager and Health and Safety Manager will be imperative.

Key Responsibilities

Environmental, Social and Governance Excellence:

Develops and execute corporate sustainability initiatives and strategies.
Prepares monthly and annual ESG/Sustainability reports.
Manage Savills IQ application on behalf of site.
Manages legislation web site to make sure we are following all guidelines and implement any changes that will affect the environment.
Engages with internal stakeholders and presenting regular sustainability reports and conduct sustainability assessments. Retailer engagement and sharing of information to site users.
Manages the centres/Savills Sustainability Policy and communicate to staff and retailers.
Leads on site on social value reporting – working in partnership with the Savills team. Continually improve the centre with regards to working with the local community.
Manages external ESG reporting and ensures means to increase information relevance and quality with the aim of positively impacting the company value, investor standings, brand and employer value proposition of Merry Hill.
Manages multiple internal and external ESG information request ensuring quality of deliverables in line with company standard and positions and ensuring milestones and deadlines are met.
Point of contact for internal enquiries regarding annual ESG performance data and information. Effectively, supports relevant functions with ESG performance information.
Continuously works toward improving the ESG reporting processes and related internal control environment to ensure ESG data reliability and accuracy.
Works closely with team, functions, and business units to implement robust, audit-proof reporting processes and internal controls. A key part off this would be making sure all ESG accreditations and certificates are achieved each year such as ISO14001/15001, BREEAM and Net Zero Pathway.
Work closely with Technical Services Manager to ensure PPM spend is aligned to Net Zero Pathway.
Influences stakeholders across various levels of the organisation as well as in different functions and business units to achieve project goals. Current stakeholders would include: (Dudley Council, TfWM, Sustainability West Midlands, Local MP’s office, Black Country Chamber of Commerce, West Midlands Combined Authority, Canal & Rivers Trust, Friends of Saltwells).
Identifies and works with appropriate charitable organisations both local and national to support delivery of centres social and community aspirations.
Manages the nominated centre charity and organises the yearly fund-raising activities with the chosen charity.
Manages all charity and non-for-profit enquiries within the centre.
Work closely with local schools and colleges to provide opportunities for partnerships- Saltwells visits, school talks, school visits.
Promotes community integration, health and wellbeing to Savills Site team and site users.
Promotes local social value initiates to support and build local relationships with local organisations that the centre can engage with.
Ensures Standard Operation Procedures and other documentation supporting ESG reporting activities are in place, follow best practice and properly maintained by the centre compliance team.
Provides foresight and advises on necessary actions regarding new ESG reporting and disclosure trends and requirements that may impact the company and its position in the industry.
Leads and/or support implementation of projects aimed at improving ESG initiatives at the centre.
Builds relations with key internal stakeholders to progress the ESG reporting and disclosure agenda within the company.
Collaborates, supports, and shares knowledge with team members to ensure ESG team priorities are achieved and fed down to the wider centre team.
Chairs the centre staff sustainability committee.
Monitor performance and compliance in line with KPIs.
Develop innovation and best practice standards across all operational aspects of service delivery.
Ensure the effective and efficient use of resources and efforts to achieve maximum impact within role.
Manage the delivery of all sub-contracted and bought in services.
Contribute to Centre management meetings and reports to provide feedback on agreed objectives, actions from previous meetings, and the plan for the next period.
Encourage and develop a passion for excellence in delivering customer service across the whole Centre team. To include all encounters of face to face, in written word or through social media channels.

Behavior and Culture:

You have a positive Can-do attitude with a one team approach. Putting people at the heart of what you do.

You promote our operational focus on compliance, communication, consistency, and collaboration in all you deliver.
You support corporate responsibility objectives including personal support to community projects and activities.
You are an ambassador for the Centre and as such you will actively promote recognition for the team, the Centre, and the wider business through your exemplary behavior.
Promote healthy lifestyles and positive mental health and wellbeing, through workplace initiatives. Promoting support and escalating concerns to relevant people.

Leadership:

Proven leadership skills, evidenced by a history of influencing, empowerment, communication, and motivation of fellow managers and key personnel.
Proven ability to develop skills and enable personal and professional growth.
Able to delegate effectively for maximum results.
A motivator, able to create successful teamwork and individual performance and engagement to achieve goals.
Sound appreciation of brand and delivering according to brand values and culture.
Responsibility for strategic growth of the ESG site impact, via initiatives and organic growth.
To set clear objectives as part of the wider leadership team and to measure performance against these.
To support key personnel in developing understanding and impact via inclusion, coaching and training.

Financial and Commercial Performance:

Works closely with team, functions, and business units to implement robust, audit-proof reporting processes and internal controls.
Continuously works toward improving the ESG reporting processes and related internal control environment to ensure ESG data reliability and accuracy.
To support departmental managers ESG delivery through service charge expenditure against budgets.
Sign off and acceptance of any relevant tender requirements ensuring operational and commercial objectives are achieved and in line with business objectives.
Effective management and delivery of all projects including tendering and appointment of specialist contractors.

Stakeholder management:

Develop and maintain strong, close relationships with the operational and senior management team.
Lead by example in the development of collaborative and mutually beneficial relationships to support the delivery of key objectives.
Leads on site social value reporting – working in partnership with the Savills team.
Foster’s stakeholder relationships with the sustainability team and other Savills support functions, health and safety departments, technical services, finance, and commercial teams. Encourage a “one team approach” by demonstrating a “can-do” collaborative approach in all you do.
Support the wider stakeholders including property, asset management, and marketing. Understand their business requirements and work together to deliver Centre objectives.

Risk management:

Support delivery of statutory compliance with all aspects of health and safety, quality assurance, and environmental requirements across all departments.
Ensure compliance with all company policies and procedures, site rules and statutory regulations relating to health and safety, safe working practices, hygiene, cleanliness, fire and COSHH.
Be aware of all fire and emergency evacuation procedures and ensure that precautions are taken by the team to protect against the risk of fire and safety hazards.
Communicate with the Centre management team any potential changes to legislation as and when they arise, together with the likely impact.
Work with the Operations Manager, Health and Safety Manager and Centre Manager to regularly review Centre risks, then manage and mitigate.

Be a duty manager, help ensure business continuity in line with the group crisis management policy and the Centre major incident management plan.

Skills, Knowledge and Experience

Personal Specification:

Proven and successful leadership and management of a complex operation within a retail, leisure, hospitality environment.
Tangible success and excellence in leading, managing, and motivating teams of varied functionality to achieve targets and objectives.
Proven ability to develop an idea into a successful, measurable and beneficial result.
Capability in managing change quickly and efficiently whilst maintaining effective service provision.
Demonstrable capability to influence at a senior level, developing excellence with internal and external partnerships.
Ability to work well with others, make clear decisions and continue to deliver results under pressure.
Energy and excellent interpersonal and people support skills, and an ability to establish credibility quickly.
A flexible approach and a sense of teamwork.
Excellence in organizational ability, oral and written communication, report writing and exemplary presentation skills, capable of engaging senior managers and delivery teams alike.
Financial acumen with strong commercial focus applied within a large organization, with success in preparing and managing budgets and profit and loss (P&L) accounts.
Project management and project sponsorship capability.
An analytical mind that can bring clarity to demanding situations.
IT system literacy to be able to get the most from the evolving operational technology across our business.

Qualifications and experience:

Essential:

At least three years’ experience working for a high-profile company in the facilities, retail, events, and hospitality sector, recognized as an employer of choice or striving to obtain employer of choice status.
Experience of managing teams, project management.
Previous experience in ISO 14001 and BREEAM audit processes.
Complex site duty management experience with proven ability to make sound dynamic decisions.
High level of knowledge relating to all environmental, Health & Safety and security legislation.
IOSH Managing Safely, NEBOSH General Certificate In Occupational Health & Safety.
Current Security Industry Authority (SIA) License

Desirable: