Support Officer – Job Opportunity

Are you passionate about getting the detail right, providing high quality support and delivering a proactive front-line service? We have a great opportunity for a Support Officer to become an integral part of a dynamic and proactive team responsible for keeping our region moving forward. This is a truly exciting time for the Metro team… The West Midlands is going through a period of major expansion which will see the Metro network triple in size between 2020 and 2026. The first phase of this expansion is currently underway and will see the opening of four new extensions by 2023 with Phase 2 of the programme being delivered by 2026. We’re committed to growing our team here at WMCA and we’ll continue to recruit into our critical positions during this time. We understand this will take dedication on our part and commitment from anyone wishing to become part of our team. We want to make it as straight forward as possible and we understand the effort involved from our applicants. We’ll be utilizing various means of video technology to conduct interviews and we have adapted our onboarding and induction processes for remote access. Who we need We are looking for a proactive and organised Support Officer with exceptional attention to detail and outstanding stakeholder management ability to provide high quality support to the Metro Property & Projects Solicitor in respect of the Midland Metro Schemes, the Transport and Works Act Orders and the land requirements. You will also provide support to the West Midlands Metro Team. We need someone who can conduct thorough research and assist in preparing legal documents (deeds, agreements, research tasks, providing summaries of findings and dealing with client officers including providing advice (under supervision) and liaising with members, stakeholders and third parties etc. About the team You will be joining a dynamic project team working in partnership with Midland Metro Alliance and Midland Metro Limited to design, build and operate the West Midlands Metro tramway and network, better connecting the people of our region. Who we are Transport for West Midlands (TfWM) plans, develops and manages an integrated transport system for the West Midlands that is reliable, affordable and accessible for all. It is the transport arm of the West Midlands Combined Authority. A standard setter in the industry, our achievements are regularly recognised nationally, most importantly as the winner of ‘City Region Authority of the Year’ in 2016, 2017 and 2019 at the National Transport Awards. Whether it’s developing and delivering new infrastructure, collaborating on future mobility projects, operating the West Midlands Metro or helping customers to keep moving, we need creative and innovative talent to join our already excellent team and help us make a real difference to residents, businesses and visitors travelling in and around the West Midlands. In return for your hard work and commitment, we will reward you with a range of competitive and attractive benefits. How to apply Please provide detailed information in your application outlining your suitability for the post and ensure it is submitted by the closing date. We are committed to developing an organisation that is representative of the diverse communities that we serve and welcome applications from all sections of the community. The following groups are currently underrepresented: young people, Black, Asian and ethnic minority groups and women at senior levels. We are a Disability Confident Employer and offer a guaranteed interview scheme for applicants who meet the essential job role criteria. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed. Wherever possible we will offer flexible working options which assist work-life balance and support service delivery for the customer. Supporting documents Role Profile