SWM Annual Customer Survey Results 2016

Thank you to everyone who completed our Annual Customer Survey. It always provides us with valuable feedback on our performance from the year and identifies areas to focus on more in the coming year. We are grateful to all who responded and appreciate the time taken to send us your thoughts.

The responses indicated that our priorities for the coming year are of high or medium relevance for the West Midlands.

Across all aspects of our performance and values there has been an increase in the perception of respondents in how well we are progressing towards our vision, mission and values. We have worked hard this year to improve our website so that it is easier to navigate, and provides clear information on how SWM can support organisations as well as signposting to all relevant news and funding for the region. We are happy to see that this is reflected in feedback from our customers.

In 2016 it is disappointing, but not unsurprising, to see a drop in the perception of joint working across most priorities since 2015 other than waste, jobs and leadership and perception change. In comparison to the results in 2010 the only increase in the perception of joint working in 2016 is in relation to energy and leadership and perception change. One of the reasons for this appears to be the impact of budget cuts and capacity to work jointly really beginning to take effect. Other reasons for this perception could be the result of the vote for the UK to leave the EU at the referendum in June 2016 and concern over how this will impact upon the sustainability of our region.

As a result of this survey we will continue to encourage joint working on our priorities and broker relationships between our members and as through our networks. We will continue to improve how the SWM offer is communicated via the website and will report on progress against our priorities at our annual conference in 2017.

We are delighted to announce that the lucky winner of our prize draw this year is Paul Foulkes from Echohouse, who was randomly selected from the list of respondents to win a year’s subscription to National Geographic magazine.

Our congratulations go to Paul and our thanks to all who took part in this year’s survey.

The results from the 2016 survey can now be found on our website, together with previous years here.