Travel Choices Specialist – Job Opportunity
About Network Resilience
The West Midlands transport system is seeing some of its largest investment in recent years with projects being delivered across the region from key partners such as High Speed Two, Highways England, local authorities, Network Rail and Transport for West Midlands. While this essential investment takes place to meet the demands of a growing population, the Network Resilience directorate aims to keep residents and businesses moving through these works by improving efficiency of the existing network and managing demand to reduce congestion.
With large events such as the Coventry City of Culture 2021 and Birmingham 2022 Commonwealth Games about to put the West Midlands on the international stage and set to bring millions of extra visitors in to the region, the team are involved in supporting the planning of these events with the aim of providing a seamless travel experience on our integrated transport system.
At the heart of the team is the new Regional Transport Coordination Centre which aims to proactively monitor and support our transport operation while providing customers with more reliable information and choice on their travel options. With a transformation in data capture and analysis, the centre will prove invaluable, not just in real time incident management, but in planning future congestion-cutting interventions, supporting teams across TfWM and our local authority partners.
Network Resilience is a team of various transport specialisms, working together with our internal and external partners to help keep the West Midlands moving.
Who we need
Working in a fast-paced delivery focused environment, you must be able to engage confidently with a wide range of stakeholders to drive behaviour change to ensure people can make informed decisions about their journeys during times of disruption.
Perry Barr regeneration programme will see significant investment over the next few years and benefit from historic levels of funding, helping to create a place that is fit for the future, safe, green and connected. You will be responsible for delivering a demand management programme for the area aimed at reducing the impacts of travel disruption to residents, businesses and visitors as a result of this investment work.
To succeed in this role, you will be customer focused and passionate about helping people to Plan Ahead and Keep Moving on our transport network. You will be maximising the benefits to customers of relationships built internally, with local authorities and delivery partners. The ability to apply project management skills would be an advantage.
You will work closely with the region’s residents, businesses and visitors, including regular face-to-face engagement activities. You will organise and deliver information-sharing opportunities such as business forums, events and workshops with a wide range of stakeholders including Councillors, MPs, business, educational and community leaders, peers and project partners, to promote and raise awareness of travel demand management and wider congestion management schemes. There will be a requirement to work flexibly and sometimes outside of normal working hours.
You will draw on your proven track record of influencing change in large and complex organisations in a travel planning, demand management or similar context to deliver benefits for customers. Experience of successful engagement with freight and logistics companies will be advantageous.
In return for your hard work and commitment, we will reward you with a range of competitive and attractive benefits.
We’re committed to growing our team here at WMCA and we’ll continue to recruit into our critical positions during this time. We understand this will take dedication on our part and commitment from anyone wishing to become part of our team. We want to make it as straight forward as possible and we understand the effort involved from our applicants. We’ll be utilizing various means of video technology to conduct interviews and we have adapted our onboarding and induction processes for remote access.