SWM Annual Customer Survey 2019

Date of the resource

January 2020

Author of the resource


Purpose of the resource

Sustainability West Midlands is the sustainability adviser for leaders of the West Midlands. Every year we assess the progress against our roadmap, vision and priorities by seeking the views of key stakeholders on how we could improve our activities and services. We rely on these external perspectives to ensure that we are on the right track and gain insight to how we could improve.

This year, we have focused more on the perceived value of SWM services, including membership, our communications, our networks and consultancy services and how these deliver activities against our priorities and our vision to 2020.

We’d like the thank the individuals that took the time to respond to our survey.

Links and contact information

Please contact SWM on 0121 237 5890 or at enquiries@swm.org.uk for more information.


SWM Annual Customer Survey Report 2019 FINAL